Coming up: Keynote in Las Vegas at “Innovations in New Service Development” on April 9, 2009

On April 9, I’ll be the opening speaker at the  “Innovations in New Service Development” organized by Marcus Evans.  It’ll be a mesmerizing cocktail of ways to innovate services in a tough economy, a case study from my experience, and a few uproarious anecdotes. My talk is titled, From Pudding to Payments – Innovating Services in Unpredictable Times.  For more information, here’s the link.  See you there!