On April 9, I’ll be the opening speaker at the “Innovations in New Service Development” organized by Marcus Evans. It’ll be a mesmerizing cocktail of ways to innovate services in a tough economy, a case study from my experience, and a few uproarious anecdotes. My talk is titled, From Pudding to Payments – Innovating Services in Unpredictable Times. For more information, here’s the link. See you there!